Tech Mahindra is looking for an experienced Customer Support Representative to join their team in 2023. We offer a competitive salary and a great working environment. Apply now to take advantage of this amazing opportunity!
About the Role:
| Job Category | Private Jobs |
| Job Role | Customer Support Representative |
| Qualification | Any Graduate |
| Total Vacancy | Various |
| Experience | Freshers |
| Job Location | Hyderabad |
| Salary | As per norms |
Job Description For Tech Mahindra Hiring 2023:
Key Responsibilities:
- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
Key Performance Indicators:
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team
Qualifications and Skills Required for Tech Mahindra Hiring 2023:
- A Bachelor’s degree from any stream if a Fresher
- Minimum HSC with a minimum of 1 year of relevant experience
- Passionate about customer care
- Good typing skill
- Fluent in written and spoken English
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets.
- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends.
- International Non-voice Process.
- 24/7 shift (Graveyard shift included)
- 5 Days work (2 Days rotational off)
- Completely Work from Office
- Office is in Bahadurpally, Hyderabad
Step by step instructions to Apply for Tech Mahindra Hiring 2023:
Qualified competitors apply this drive in online through the link below ASAP. Shortlisted Candidates will get the venue details and selection procedure through email.
Step#1: Go to the above link, enter your Email Id and give submit.
Note: If Already Registered, Directly Apply Through Step#4.
Step#2: Check your Inbox for Email with subject – ‘Please confirm your subscription ‘
Step#3: Open the Email and click the confirmation of your Subscription. Everything is DONE !
Step#4: